Frequently Asked Questions
Everything you need to know about your Mestiza New York experience.
What is your return policy?
We offer returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my size in Mestiza New York?
Our silhouettes are designed to be true to size. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Pre-order items will ship according to the date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
Can I modify or cancel my order after it has been placed?
To ensure quick delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may initiate a return once the package arrives.
How should I care for my Mestiza garments?
Due to the intricate embroidery and delicate fabrics used in our collections, we recommend dry cleaning only for most of our pieces to maintain their quality and longevity.